SJ
Shuaiba J

1 reviews | Active since Jul 2016

01 Jul 2016, 09:18

Frustrated!

<p>I was contacted 3 months back with an offer from Vodacom saying that my contract would be upgraded at a cheaper rate as they are running a promotion. The month after i get charged R700 instead of the agreed upon amount of R320, when i contacted the call centre, i was told that additional subsriptions were added to my account but would be stopped and i would not pay that much any longer only to be charged R700 again the following month. I finally got a hold of a supervisor that told me that if i wanted to migrate back to my original contract that i would have to pay R900. I am fed up with Vodacom and all the drama I have to go through, having to spend an hour on the phone only to be told that i have to pay for the false advertising. </p>

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Replies (1)
Vodacom
Vodacom's reply01 Jul 2016, 09:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team

Best regards,