FRUSTRATED

<p>i wanted to do a sim swap more than a week ago, i have been sent from pillar to post, with npo accurate information on what is happening , first ive been told the sim swap was succesfull , which wasnt at all,i was than told i owe vodacom, spke to the accounts department which confirmed i dont owe anything, than they discovered i was on contract and was than tranferred to cancellations, they confirmed contract was ended in April 2016, i spoke to the call centre team leader or whoever she is PHARELO MALANGE, which is an incompetant woman,today i found out that vodacom has a system problem and cant do simswaps fro prepaid customers !!!!what the heck is going on????can somepone at vodacom please investigate and give me accurate information , coz all the possible lies and excuses has been given to me </p>