frustrated

<p>I did an enquiry on the 13th May 2016. Spoke to Graham Dewee.. I cached my packages immediately during the call. On the 19th May 2016 a lady called me to deliver the package.. I explained to her that I cancelled the package. I called Vodacom customer care on 111... I soke to a manager Khaynisile she advise me that I should let the debit order run on the 20th May 2016. Then she will do the refund to my bank account because the escalation team did not cancel it on their side.. I have been put on hold so many times, spoke to so many people all the time, I am so frustrated I only want my money back.. I called in on the 27th I spoke Shannon Sedras .. to log the refund from my Vodacom account to my back account.. its been a week now... and no one has gotten back to me.... the agents that answer the calls transfer my call from one department to another for more than an hour... no take ownership of the call and try to satisfy the customer... I need my money please as I need to see to other things as well..</p>