KC
Karen C
1 reviews | Active since Apr 2020
25 Oct 2021, 09:24
FRUSTRAGED
Good day
I am still having an issue with vodacom they have debited me twice i have spoken to 3 ladies in the Collection Centre, the name of Phinile, Joy and Audrey who have all dropped the call on me because they cannot assist *** IS THIS 3 DAMN MONTH STRUGGLING TO GET THIS ACCOUNT RESOLVED AND THIS IS HOW THEY TREAT CUSTOMERS ****ING UNBELIEVABLE SIES MAN.
I NEED SOMEONE TO RESOLVE THIS MATTER AS SOON AS POSSIBLE
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Oct 2021, 09:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Oct 2021, 09:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
KC
Karen C's updateReviewer Update
25 Oct 2021, 09:41IM UP TO HERE I SPOKE TO A LADY BY THE NAME OF THEBATSO IN COLLECTIONS AND SHE HAS THE NERVE TO ASK ME WHY WAS I REFERRED TO THERE DEPARTMENT CAN SOMEONE ****ING DO THEIR JOBS REALLY I'M LOSING MY **** WITH THIS POO CUSTOMER SERVICE
KC
Karen C's update25 Oct 2021, 09:41
Reviewer Update
IM UP TO HERE I SPOKE TO A LADY BY THE NAME OF THEBATSO IN COLLECTIONS AND SHE HAS THE NERVE TO ASK ME WHY WAS I REFERRED TO THERE DEPARTMENT CAN SOMEONE ****ING DO THEIR JOBS REALLY I'M LOSING MY **** WITH THIS POO CUSTOMER SERVICE
Vodacom's replyOfficial
01 Nov 2021, 08:04Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team made contact with you and advised that the necessary credits were processed. Our team confirmed that a copy of your statement was also sent to you. Kindly contact our fibre team on ***(free call from Vodacom sim) or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team made contact with you and advised that the necessary credits were processed. Our team confirmed that a copy of your statement was also sent to you. Kindly contact our fibre team on ***(free call from Vodacom sim) or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply01 Nov 2021, 08:04
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team made contact with you and advised that the necessary credits were processed. Our team confirmed that a copy of your statement was also sent to you. Kindly contact our fibre team on ***(free call from Vodacom sim) or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our fibre team for further assistance. Based on the feedback provided, our team made contact with you and advised that the necessary credits were processed. Our team confirmed that a copy of your statement was also sent to you. Kindly contact our fibre team on ***(free call from Vodacom sim) or email *** for further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team.
Best regards,