BM
Bianca M

1 reviews | Active since Jan 2017

20 Jan 2017, 15:22

Frustated Vodacom User

<p> I am currently the most frustrated and disappointed Vodacam user. I visited the clearwater branch on the 6th January who could not assist me with a contract because they did not have the iphone7 in the colour I wanted they then refereed me to the istore in Clearwater. The istore tried for days to assist me and all they kept telling me was that my matter is with Vodacom acquisitions, after many failed attempts on istore side I decided to visit the Vodacom 4U store in Cradlestone mall on the 12th January to date I have not received my phone because the store has been logging calls with Vodacom acquisitions and Vodacom IT. Vodacom if your services is this pathetic towards your branches and istores who am I to expect any better service!</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply20 Jan 2017, 16:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

BM
Bianca M's update23 Jan 2017, 10:20
Reviewer Update

Still no feedback or contact....pathetic!