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Devan M
1 reviews | Active since Apr 2025
04 Apr 2025, 15:28
FRUSTATED VODACOM CUSTOMER!!!!!
Vodacom! I'm writing this with a huge amount of FRUSTRATION!!! I have spent hours of my time in multiple of your stores and on the phone with customer care and to my amazement my very simple request has not been able to be resolved. Absolutely mind blowing!
I am SIMPLY trying to change my banking details. Vodacom debits my account monthly, and somehow no-one that I've spoken to in all my dealings is able to assist me to change my banking details. HOW??? Apparently I do not appear on Vodacoms systems and yet you debit my account monthly.
I really need someone competent at Vodacom to step up ASAP and get this resolved. Surely that is not too much to ask.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Apr 2025, 11:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Apr 2025, 11:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Apr 2025, 13:49 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, I have provided you feedback with regards to your query. Regards, Consumer Website Team
Best regards,
Vodacom's reply10 Apr 2025, 13:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, I have provided you feedback with regards to your query. Regards, Consumer Website Team
Best regards,