GM
Gugu M
1 reviews | Active since Aug 2020
06 Feb 2026, 08:36
Frustated
I paid off my cellphone contract in 2018, even have a clearance letter...in 2024 I tried to get a cellphone contract,but Vodacom hasn't cleared me... it's 2026 now, I'm still struggling with the same thing, I can't get a cellphone contract from any network because of this error from Vodacom, this is very frustrating. Also the service I get when I go to Vodacom shops is very poor.
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Vodacom's replyOfficial
06 Feb 2026, 10:50Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply06 Feb 2026, 10:50
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team