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Sonja N
1 reviews | Active since May 2023
01 Aug 2023, 10:01
Fruadulent upgrade, pathetic communication
Vodacom does not even deserve 1 star. I've been struggling since May with a ***** case. Vodacom don't have a number to call, they have an email address which no one replies on. I've stated previously that they only communicate when you write on Hellopeter, and that is so true. Eventually they cancelled the *****ulent upgrade but now I've been charged with the equipment balance, which I never had, for an amount of over R17000!!!!! I sent this invoice to the mail which they provided, but seems like no one is checking that inbox...THIS IS PATHETIC, this amount went off of my bank account, and now I can't pay any other debit orders!!!!! I NEED A REFUND ASAP.
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Replies (2)SN
Sonja N's updateReviewer Update
02 Aug 2023, 08:26Dear Vodacom, I'm still waiting for someone to call me. I need my money back asap, you need to do something about your ***** Division, the service SUCKS! How long do we need to wait for someone to call back?
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Sonja N's update02 Aug 2023, 08:26
Reviewer Update
Dear Vodacom, I'm still waiting for someone to call me. I need my money back asap, you need to do something about your ***** Division, the service SUCKS! How long do we need to wait for someone to call back?
SN
Sonja N's updateReviewer Update
03 Aug 2023, 10:58Can I please get someone from ***** to call me regarding the money that was incorrectly taken from my bank account for a *****ulent upgrade that I have never made. I need a refund asap, this is a lot of money
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Sonja N's update03 Aug 2023, 10:58
Reviewer Update
Can I please get someone from ***** to call me regarding the money that was incorrectly taken from my bank account for a *****ulent upgrade that I have never made. I need a refund asap, this is a lot of money