JP
Jaco P

1 reviews | Active since Jan 2021

26 Jul 2017, 15:04

Fruadulant contract/transaction

<p>Hi. On Saturday Afternoon 22 July I had my wifes cellular contract (which is ready for upgrade and past its 24 month contract period) tranferred to my name. I then went back to do a upgrade on this contract and was told that the contract has been re-activated and is valid for 24 months. This all without me actually processing a upgrade. I only signed for them to transfer the number to my name. I never entered a new contract. Vodacom has 24 hours to rectify this *****ulant transaction. I was never informed by anyone that I am entering a 24 month contract nor did I sign any actual contract.</p>

0
Replies (4)
Vodacom
Vodacom's reply26 Jul 2017, 15:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

JP
Jaco P's update27 Jul 2017, 14:38
Reviewer Update

Still no contact from anyone.....

JP
Jaco P's update01 Aug 2017, 07:17
Reviewer Update

Please reply. I logged a call on Friday. Still no response. ref no 1- ********** **********

Vodacom
Vodacom's reply03 Aug 2017, 07:50
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,