KL
Kristen L
1 reviews | Active since Jun 2025
03 Jun 2025, 17:07
Fruad on my account.
Vodacom please assist me, an account has been *****ulent opened in my name and as a result I have been black listed. I have written a number affadavits and send numerous emails to ******** which are unanswered. I have also logged calls but the case is opened and then closed again. EC-215Q-1PTOH9,EC-2169-1QLX1A and EC-21B7-2TVRN8 . I am deseperate to resolve this.
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Replies (2)
Vodacom's replyOfficial
04 Jun 2025, 08:09 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Jun 2025, 08:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KL
Kristen L's updateReviewer Update
07 Jun 2025, 13:12Reanda Mahali called me and promised to send me an email updating me on the situation, but he never did. He also refused to give me his contact number or email address. Vodacom if you had done your KYC correctly an account wouldn't have been *****ly been opened in my name, and I would not have been blacklisted. I have no choice but to take this to social media, Vodacom your response is very disappointing.
KL
Kristen L's update07 Jun 2025, 13:12
Reviewer Update
Reanda Mahali called me and promised to send me an email updating me on the situation, but he never did. He also refused to give me his contact number or email address. Vodacom if you had done your KYC correctly an account wouldn't have been *****ly been opened in my name, and I would not have been blacklisted. I have no choice but to take this to social media, Vodacom your response is very disappointing.