1 reviews | Active since Apr 2018
FRUAD CONFIRMED BUT MY NUMBER IS STILL FLAGGED AND SUSPENEDED
Good day Cas. I cancelled my contract and they still debited my account. You confirmed that if there's any future debit orders coming through on my account I must reverse it, I did that because I don't owe Vodacom anything and the ***** was confirmed by Randall from the forensics, now my line has been suspended since the 30th Of May. Please can you kindly sort this out urgently as I'm losing business here, I want to be back on Prepaid and need my line back. I've been at Vodacom 7 times now busy wasting my petrol and calling ********** many times and still not resolved. I even wrote a letter, signed and sent it to ********** for them to unflag my number as they said I must do that and never got feedback. I can't call anyone and even buy data and airtime but only receive calls. Please kindly assist as this is frustrating!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
