JM
Joseph M
1 reviews | Active since Nov 2012
27 Apr 2021, 11:32
Fruad account, now debited monthly
For two weeks, I have been writing emails, Dms on Twitter to report a fruad account taken on my name after one debit order, now I am been debit R600 something monthly for data of device I dnt have... No response to that email, ***, Twitter dms were useless... I can't reverse this amount, customer assistance, you hold for 2 hours for assistance
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Replies (2)
Vodacom's replyOfficial
27 Apr 2021, 13:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Apr 2021, 13:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JM
Joseph M's updateReviewer Update
28 Apr 2021, 11:16I am still awaiting for someone to call me to resolve this matter or bother to respond to my email and refund my debit order
JM
Joseph M's update28 Apr 2021, 11:16
Reviewer Update
I am still awaiting for someone to call me to resolve this matter or bother to respond to my email and refund my debit order