Froudulent activities from Vodacom site

Hi Vodacom

I am still waiting for my account to be credited after you debited wrong amount. I have also requested that this line be blocked however I can see the line ***is still very much active, why is that and why is Vodacom not blocking the line as i asked.

You have debited my account last month and till now you have not fixed the issue.

Kindly treat this as urgent