JCVN
Jan Ch Van Niekerk
1 reviews | Active since Mar 2018
09 Oct 2019, 12:58
Frouad on May name
So sick off this people somehow somebody opened and took out a contract on May name. After I took off 2 days already, whent to police for a avvidaved and copy off id documents and sent it thru to them they still whant me to pay. They used to phone me but after I freaked on then they hares me every day with sms non stop
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Replies (3)
Vodacom's replyOfficial
10 Oct 2019, 07:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Oct 2019, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
29 Oct 2019, 09:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As discussed, i have escalated your query to our Legal Department for further assistance. In future the team can be contacted on *** (free from any Vodacom simcard) Regards,Consumer Website Team
As discussed, i have escalated your query to our Legal Department for further assistance. In future the team can be contacted on *** (free from any Vodacom simcard) Regards,Consumer Website Team
Vodacom's reply29 Oct 2019, 09:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As discussed, i have escalated your query to our Legal Department for further assistance. In future the team can be contacted on *** (free from any Vodacom simcard) Regards,Consumer Website Team
As discussed, i have escalated your query to our Legal Department for further assistance. In future the team can be contacted on *** (free from any Vodacom simcard) Regards,Consumer Website Team
Vodacom's replyOfficial
29 Oct 2019, 10:59Dear Customer
Our records indicate that you have been contacted by our Legal Department and matter has been referred to ***** Department for further assistance. Kindly allow the Team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team
Our records indicate that you have been contacted by our Legal Department and matter has been referred to ***** Department for further assistance. Kindly allow the Team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team
Vodacom's reply29 Oct 2019, 10:59
Official
Dear Customer
Our records indicate that you have been contacted by our Legal Department and matter has been referred to ***** Department for further assistance. Kindly allow the Team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team
Our records indicate that you have been contacted by our Legal Department and matter has been referred to ***** Department for further assistance. Kindly allow the Team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team