From worse to worst

<p>So this guy who is a supervisor, name Philly, who was giving stats on how bad Samsung and Sony are, calls me and tells me that it was unfair for the ARC to replace my phone with a Samsung. He tells me he will call me back, which he didn't. I ended up going to Vodaworld for the 5th time, after he failed to keep his promise. Upon arrival he tells me I should stop moaning because the phone I was given is better than the one I had, which is not the case, disappointing from someone who works with technology, I still maintain that it was a downgrade. And the phone I was initially given in the beginning was a dud, and all subsequently given, be it refurbished or not, they were duds as well. When I upgraded I chose a phone of my preference and now an old phone is dropped/dumped on my lap and I am told to keep quiet. I won't stop moaning because of *********** individuals. I am paying fir </p>