From worse to WORSE

I went into the Vodacom shop to do a sim swop after having a REALLY bad experience with a other service provider. I explained my problems to the people helping, they assured me that if the problems was happening at Vodacom that things would have been dealt in a better manner (obviously trying to make them sound better than the other service provider). I then asked how long the sim swop would take and they told me about 3-6 hours. I did everything I needed to do and left.<br> <br> Long story short, I waited 13 days for my sim to be swopped, every time I heard this excuse or that excuse, or it's this person or that person's fault. After going back to the shop for the 3rd time I asked to speak to the manager who just handed me over to someone else, who still didn't sort it out. I wasn't even sincerely apologised to about the entire situation!! I missed business calls, and that if I got hurt in any way I would not have been able to contact anyone, something serious could've happened!!<br> <br> I then e-mailed Vodacom a few days ago asking who I can lay a complaint to, and they didn't respond to me.<br> There is more to this story, I am VERY disappointed and upset by how I and this situation got handled!!!