******* FROM VODACOM FIBRE

I reside in the Morning Hill area. I experienced a fibre connectivity downtime from Friday 05 June 2026., I logged an SR number 260605 - 280364 with the call centre. Saturday and Sunday was spent on calls with the Vodacom call centre who constantly provided different scenarios for the outage but with no ETA. On Monday I received an sms stating that this call was escalated and our second line support team will be in contact within 24 hours. Yesterday my SR*** was closed, I was notified via e-mail, which resulted in me calling into the call centre demanding that this Sr stay open as nothing has been resolved and I have heard nothing from Vodacom concerning my issue. I was reassured by the sales agent that he has reopened the same SR number and confirmed this via sms. Today Friday 12 June 2026 I have received an sms stating a new SR*** informing me this has been escalated and our second line support team will be in contact within 24 hours. it exactly the same sms received on Monday only the SR number has changed. I have spent 55 minutes on a call with Naledi (sales agent) requesting to speak to a manager, who she then transferred me to Shannon (an expert agent) for which I then asked that I be transferred to a manager as I have been requesting. After holding all this time my call then failed, obviously from Vodacom's side.

This is the type of customer service Vodacom offers to us. As of today we are now a week into no fibre connection for several homes in Morning Hill still with no ETA, NO HONEST COMMUNICATION, NO ACCOUNTABILITY AND NO RESOLUTION FROM VODACOM. Just the consumer loosing money, having to look for a back up system and still paying Vodacom for absolutely no service.