1 reviews | Active since Jun 2023
***** from Vodacom agent
My ref order no was K*** name of agent Lollo , ***** agent no LM _shanm00. You know what really bothers me is Vodcam don't preach what they practice.Vodacom main motto is Evey call is recorded but it's not always ture refection. Morning this is the 3rd time I am writing to hello Peter.. Vodacom only contact me with regards to my complain after 4 days, and the turn around time for any complain is 24 hours. Wich is bad not to have the solution and pace of mind and justice I m looking from the agents in question. The agent Wich I phone to buy a labtop contract, contract from had hard done me without any concerns on her side.I want that same lady to phone me , l just want her to know what she did to me and the tipple act she had on my family and vodacom . One of vodacoms agents phoned me only on the 13th of June 2023 to cancel what that woman has created. I have been a client with Vodacom for the last 15 years and she spoiled the trust I had with Vodacom. I will never never ever buy or advice anyone to deal with vodacom. The damage the agent has caused in my life in to big to let go. I will take this case to the Ombudsman. They don't even listen to the call to find out what happened, because I am just a client . I have spent so much money on cheap phones, and paid back 10 times the real value of the phone,because it's on contact. I am deeply hurt and so disappointed in Vodacom. She has taken time away from me life and she committed *****. I am to done with Vodacom. No one is this world will treat me the way they want to, because I WILL NOT allow anyone.i will see you at the Ombudsman.
Sharon ***
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to the Relevant Team. Based on the feedback provided the team has confirmed they made contact with you and advised accordingly.
Once again, we'd like to apologize for the poor experience rendered.
Regards
Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to the Relevant Team. Based on the feedback provided the team has confirmed they made contact with you and advised accordingly.
Once again, we'd like to apologize for the poor experience rendered.
Regards
Consumer Website Team
Best regards,
