***** FROM VODACOM

i have a complain against vodacom in April 2023 someone took a contract phone using my personal details and banking details using false ID documents ,was made aware when my bank account was debited went to vadocom at southgate mall where i was assisted in lodging a ***** case which i was requested an affidavit that i have submitted but on friday was at the bank for a loan application where i was notified that vodacom has blacklisted me therefore i should request a paid up letter, i did so on friday but till to date i have not received anything clearing my name now vodacom is taking me from pillar to post having being calling them for days they keep on promising that they will send the letter within 24 hours but now 4 days please assist where you can