From upgrade to downgrade

To whom it may concern,

I spoke to one of your representatives the 18th of March 2019 with regards to the upgrade of my Wifi contract, number ********** .

I was informed that I would be upgraded to the special of the month which will be 40 Gig @ R350 per month. My current contract was R350 for 30 Gig.

Please kindly inform me how Vodacom does an upgrade? When in actual fact, you downgrade!? How is it possible that vodacom can offer you something and then, just pick a contract that they think suite you best?

The call was recorded, as all your calls are, so I suggest you listen to it, and acknowledge that the 20 Gig for R380 what I am now signed up for is NOT what I verbally agreed to, and one has to be quite *********** to agree to pay more for less. Your representative said that I would upgrade to the 40 Gig R350 p/month. But with my surprise this morning, I wake up to a whole new contract!

I have been to one of your branches, and I was informed that there is nothing they can do about it.

I am beyond frustrated at this point, and can not for the life of me even begin to comprehend the incompetence of whoever assisted me. To tell a paying customer that the will receive offer A, and then opt to rather give them a more expensive, less data deal. Which makes no sense at all!!!

Please assist me with this asap and get me on the contract for 40 Gig anytime, 20 Gig nighttime @ R350 that I agreed to with you!