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ayesha F
1 reviews | Active since Nov 2021
22 Nov 2021, 11:29
FROM UPGRADE TO A NEW CONTRACT - YOU SUCK
From Upgrade to New Sim Contract Been on the phone trying to sort this out, received a reference number, and to date not received any replies, been a loyal customer for the last +20 years and the problem cannot be resolved, and now paying for a new contract for the last 3 months. this was SUPPOSED TO BE A UPGRADE. How depressing, can SOMEONE PLEASE CALL TO RESOLVE THIS ISSUE... EVEN TRYING TO CANCEL LANDS UP WITH WHY WOULD YOU LIKE TO CANCEL AND THEN WE BACK TO THE SAME ISSUE
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Replies (3)
Vodacom's replyOfficial
22 Nov 2021, 13:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Nov 2021, 13:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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ayesha F's updateReviewer Update
22 Nov 2021, 15:51The problem was not resolved, Agent, advised someone would call me back AND TO DATE no one has I have to call and have been given the run around regarding this and no feedback. This was supposed to be UPGRADE AND NOW I HAVE A ADDITIONAL CONTRACT WHICH WAS NOT SUPPOSED TO HAPPEN. THE RESPONSE IS NOT SUITABLE AT ALL.
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ayesha F's update22 Nov 2021, 15:51
Reviewer Update
The problem was not resolved, Agent, advised someone would call me back AND TO DATE no one has I have to call and have been given the run around regarding this and no feedback. This was supposed to be UPGRADE AND NOW I HAVE A ADDITIONAL CONTRACT WHICH WAS NOT SUPPOSED TO HAPPEN. THE RESPONSE IS NOT SUITABLE AT ALL.
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ayesha F's updateReviewer Update
23 Nov 2021, 15:46Still no feedback... Re the above... been a loyal client for +20 yrs , I def be moving to a new SP once all my contracts expire.
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ayesha F's update23 Nov 2021, 15:46
Reviewer Update
Still no feedback... Re the above... been a loyal client for +20 yrs , I def be moving to a new SP once all my contracts expire.