From superbad to SUPERCOOL!

After getting bad service at the Vodacom Repair shop at Garden Route Mall, I logged a complaint on Vodacom's Facebook page. Within minutes someone contacted me and promised to sort my problem out. Well, that got dragged for almost a week, and everytime another consultant called me. I decided to join another service provider because it looked as if my query would never be resolved. Then a guy named Deon Andrews from their Customer Care eService Team gave me a call. Now this guy never gave up, even after I told him that I decided to join another service provider. There were days he called me up to 3 times a day, only to tell me he is awaiting feedback and to assure me that he did not forget about me. About a week later, he finally came through and delivered on his promise. Vodacom, keep this guy happy at all cost. You need guys like him in your company. If this is what an employee do just to keep one client, imagine what he can do in a managerial position??? Big ups Deon! You're the bomb!