from repair to terrible customer service

<p>my handset was given in on the 3rd of june 2016 for a camera replacement due to a recall by the manufacture. when my handset was returned it incurred more damages.</p> <p>It is now 3 months that I am battling to get my issue resolved, please help. I contacted the Vodacom repairs department for feedback. I was told that the device will be sent to head office for further investigations with courier before a decision is made.</p> <p>Please see my mail below dated 01 September 2016 02:37 PM sent to Vodacom 4U Trade Route Mall (Retail) and ********** the full explanation is in this mail.</p> <p>Mr Joosub your urgent assistance will be highly appreciated in resolving the matter ASAP.</p> <p>Please Help!</p> <p>It almost four months and to date I still have not yet received my handset. On the 9th September a lady from your office called and I agreed to the arrangement that was proposed to me just to get my handset back. Although the damages was between the courier and Vodacom. To date, I still do not have my handset due to some miscommunication between departments. I am still paying for a contract and dont have the device</p> <p> </p> <p> </p>