1 reviews | Active since Sept 2016

30 Sept 2016, 17:22

From prepaid to contract without authorization!!!!!!!!!!!!

<p>On 19th of September 2016 I received an SMS I assumed it was from Vodacom telling me I can receive free airtime of R55 every month by replying yes. So I did. On the 28th of September 2016 I received the R55 free airtime. Then my BIS stopped working. On 29th of September 2016 I called Vodacom customer service informing them of my problem. The operator told me a company by the name of RMCS that is affiliated with Jet and Edgar's has changed me to a contract account. I have no accounts with RMCS nor did I authorize a change from prepaid to contract. Vodacom gave me RMCS customer service number ********** 011, as there is nothing they can do to change me back to prepaid only RMCS can now help me. I've called numerous times and nobody answers the line. All I get is music and waisted airtime hanging on. I am now ****ed off at RMCS for acting without authorization. I need for somebody either from Vodacom or RMCS to fix this issue. I need my phone for work and without WhatsApp, bbm and Facebook I'm *****ed.</p>

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Replies (2)
Vodacom
Vodacom's reply03 Oct 2016, 08:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update07 Oct 2016, 20:51
Reviewer Update

I would like to thank Vodacom for the service in assisting me with this problem. In less than 20 min my BIS was back on. I'm one very happy customer. Thank You Vodacom.