From pillar to post again and again and Vodacom cant sort my account out.

Ive been a Vodacom subscriber for round 16 years or more . Recently I ported 2 cell numbers to Cell C because they were paying up to R20000 .00 and offered the same unlimited call contract for way cheaper and double the data. Mid February 2016 I contacted Vodacom to email me the cancellation amounts I needed to pay in order to move over to Cell C. There was 2 numbers which were to be ported . The cancellation quote was valid for 7 days , so on the last day I went to Vodacare Eastgate to pay round R25000 to cancel both numbers. We paid the money and all was confirmed that the account was closed and up to date. Month end came and I started to receive sms's and computer generated calls saying my account was in arrears by R1233.00 odd rand . I went to the Vodashop in Benoni and was advised to go and pay Vodacare the short monies . This was after I called 082111 , *** or ***. Monies were paid by card and then we noticed that the same amount was debited off my account the same day. While all of this was going on we noticed a number that was on our statement that was billed for the last 3 months and before that it was not billed . Last year i cancelled a number on the 24 month anniversary so I was sure that I has 1 number left with Vodacom after porting the other 2 numbers . This is where all the confusion has started . I have been to Vodaworld 1 time, Vodacom Eastgate 2 times . Countless times on the phone with Vodacom . Evertime I call them to follow up on the inquiry they put me through from department to department. Vodacare Eastage and Vodaworld can't assist us. Vodacom accounts contacted me 2 weeks ago saying that the queries were logged wrong and that the correct department would assist me with my account. Since then nothing has happened . I called Vodacom over the weekend and was assured by a manager that he would assist me with my account and contact me after 30 min . Never called back. I am tired of calling `Vodacom countless times to assist me and then get directed to department to department. Im tired of speaking to consultant after consultant telling me the account will be sorted out. Im tired of getting told that there is nobody higher up that takes calls to assist me where clearly the Vodacare's or consultants can't assist. Please can I be contacted by a senior member of Vodacom who can assist me with my query regarding my account. I was supposed to be a RED VIP customer but this seems to be the opposite. Stellios Kouklinos *** Ive been a Vodacom subscriber for round 16 years or more . Recently I ported 2 cell numbers to Cell C because they were paying up to R20000 .00 and offered the same unlimited call contract for way cheaper and double the data. Mid February 2016 I contacted Vodacom to email me the cancellation amounts I needed to pay in order to move over to Cell C. There was 2 numbers which were to be ported . The cancellation quote was valid for 7 days , so on the last day I went to Vodacare Eastgate to pay round R25000 to cancel both numbers. We paid the money and all was confirmed that the account was closed and up to date. Month end came and I started to receive sms's and computer generated calls saying my account was in arrears by R1233.00 odd rand . I went to the Vodashop in Benoni and was advised to go and pay Vodacare the short monies . This was after I called 082111 , *** or ***. Monies were paid by card and then we noticed that the same amount was debited off my account the same day. While all of this was going on we noticed a number that was on our statement that was billed for the last 3 months and before that it was not billed . Last year i cancelled a number on the 24 month anniversary so I was sure that I has 1 number left with Vodacom after porting the other 2 numbers . This is where all the confusion has started . I have been to Vodaworld 1 time, Vodacom Eastgate 2 times . Countless times on the phone with Vodacom . Evertime I call them to follow up on the inquiry they put me through from department to department. Vodacare Eastage and Vodaworld can't assist us. Vodacom accounts contacted me 2 weeks ago saying that the queries were logged wrong and that the correct department would assist me with my account. Since then nothing has happened . I called Vodacom over the weekend and was assured by a manager that he would assist me with my account and contact me after 30 min . Never called back. I am tired of calling `Vodacom countless times to assist me and then get directed to department to department. Im tired of speaking to consultant after consultant telling me the account will be sorted out. Im tired of getting told that there is nobody higher up that takes calls to assist me where clearly the Vodacare's or consultants can't assist. Please can I be contacted by a senior member of Vodacom who can assist me with my query regarding my account. I was supposed to be a RED VIP customer but this seems to be the opposite. Stellios Kouklinos *** Ive been a Vodacom subscriber for round 16 years or more . Recently I ported 2 cell numbers to Cell C because they were paying up to R20000 .00 and offered the same unlimited call contract for way cheaper and double the data. Mid February 2016 I contacted Vodacom to email me the cancellation amounts I needed to pay in order to move over to Cell C. There was 2 numbers which were to be ported . The cancellation quote was valid for 7 days , so on the last day I went to Vodacare Eastgate to pay round R25000 to cancel both numbers. We paid the money and all was confirmed that the account was closed and up to date. Month end came and I started to receive sms's and computer generated calls saying my account was in arrears by R1233.00 odd rand . I went to the Vodashop in Benoni and was advised to go and pay Vodacare the short monies . This was after I called 082111 , *** or ***. Monies were paid by card and then we noticed that the same amount was debited off my account the same day. While all of this was going on we noticed a number that was on our statement that was billed for the last 3 months and before that it was not billed . Last year i cancelled a number on the 24 month anniversary so I was sure that I has 1 number left with Vodacom after porting the other 2 numbers . This is where all the confusion has started . I have been to Vodaworld 1 time, Vodacom Eastgate 2 times . Countless times on the phone with Vodacom . Evertime I call them to follow up on the inquiry they put me through from department to department. Vodacare Eastage and Vodaworld can't assist us. Vodacom accounts contacted me 2 weeks ago saying that the queries were logged wrong and that the correct department would assist me with my account. Since then nothing has happened . I called Vodacom over the weekend and was assured by a manager that he would assist me with my account and contact me after 30 min . Never called back. I am tired of calling `Vodacom countless times to assist me and then get directed to department to department. Im tired of speaking to consultant after consultant telling me the account will be sorted out. Im tired of getting told that there is nobody higher up that takes calls to assist me where clearly the Vodacare's or consultants can't assist. Please can I be contacted by a senior member of Vodacom who can assist me with my query regarding my account. I was supposed to be a RED VIP customer but this seems to be the opposite. Stellios Kouklinos ***