PS
Palesa S
1 reviews | Active since Apr 2017
18 Jan 2023, 09:58
From Pillar to Post
I fail to understand why it takes so long to get help. I have been on the phone all morning and I'm being sent from one person to the other. And then whilst I'm being sent from pillar to post, then your calls cut and I have to call back again. My request is simple, I'd like to settle my contract, but still keep the benefits, i.e data, minutes, etc. Can someone who can assist me with this please phone me. You guys are so frustrating honestly!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Jan 2023, 14:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jan 2023, 14:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PS
Palesa S's updateReviewer Update
18 Jan 2023, 15:37Thank you, kindly advise date and time I can expect this call.
Regards.
Regards.
PS
Palesa S's update18 Jan 2023, 15:37
Reviewer Update
Thank you, kindly advise date and time I can expect this call.
Regards.
Regards.
PS
Palesa S's updateReviewer Update
19 Jan 2023, 16:48Hi. I’m still waiting for one of your consultants to contact me. How long is it going to take for that to happen?
PS
Palesa S's update19 Jan 2023, 16:48
Reviewer Update
Hi. I’m still waiting for one of your consultants to contact me. How long is it going to take for that to happen?