From pillar to post

<p>I have recently upgraded my phone sometime in october, my new package kicked in on the 1st of november (Flexi 200), since then i was able to make calls and send sms's as well as recieve them. However i am unable to load airtime, send airtime or recieve airtime ( I've tried all). I keep getting errors, nad i have been unable to do anything that requires data. i cannot purchase or send data to my number.</p> <p>I have call vodacom 'Customer Service' on numerous occasions and have recieved the most putrid service, being tranfers from one department to another only to be told they cannot.... If NO ONE can assist, then who can?</p> <p>It is dissapointing that not one person has taken the effort to evenn attempt helping me.</p> <p>I've literally spoken to over 11 Different agents from different departments and have repeated the exact same story over & over & over & over & over again.</p> <p>This is definately not my first terrible encounter with vodacom.</p> <p>Maybe they should look at some customer service training before agents are able to be in contact with customers.</p> <p>Since i have recieved my phone i have been having issues, someone needs to assist - Consumer Protection Act (No one has explained this correctly to me if i am not understanding how this contract works.</p> <p> </p> <p>I hope this gets the correct persons attention.</p> <p> </p> <p>Kind regards</p> <p>Suraksha</p>