EH
Eddie H

1 reviews | Active since Aug 2016

01 Aug 2016, 16:15

From Pillar to Post

<p>Hello can you please help me. My current Vodacom contract was up for renewal on 04/07/2016. I went to montclair mall Vodashop in Durban to extend the contract and get a new handset. I also wanted a mew contract with a Tablet. After realising that the guy in the shop had did not understand english too well and he had got it all wrong; he changed my contract to alesser one which now would cost me more, I asked to have the deal moved to the pavilion Vodashop where a guy called OZ has been trying to assist me. He has not been able to get Vodacom to reverse the contract to my old one and i am now sitting with a new contract that i did not want and still no telephone.</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Aug 2016, 05:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Aug 2016, 09:14
Official

Dear Mr Horn,

I hope I improved your Vodacom Experience.

Regards,

Cassandra