1 reviews | Active since Oct 2016

21 Oct 2016, 15:26

From one problem to another

<p>I took my phone in for repairs last week Friday as it wouldn't charge. I received it back yesterday and it now charges but the screen is so bad that I can't read anything. I took it back today and it has gone in again. Firstly, where is the quality control? How do you give a phone back like that. Secondly, the customer service at the Vodacom shop by Saveways in Witbank is shocking. They are not helpful and they literally do not care if you are happy or not.</p>

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Replies (2)
Vodacom
Vodacom's reply21 Oct 2016, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update25 Oct 2016, 06:48
Reviewer Update

I have no phone now unfortunately, so have to wait until I get my phone back.