LG
Lionel G

1 reviews | Active since Jul 2014

27 Feb 2025, 20:10

From one of your oldest most loyal customers.

What happened to Vodacom?? They used to have the best service, the best cotracts, the best deals. Now, When I need to renew my contract (upgrade), suddenly I have to pay more than double because they don't have cellphones part of the contract like always? Even Cell C has that for crying out loud. And the so called sales person sarcastically smiles at me while I tell her I can's believe my ears. Way to treat a customer that has ALWAYS had his contract with you. That's more than 25 years by the way. Guess I will go somewhere else, like the Vodacom sales person suggested.

0
Replies (1)
Vodacom
Vodacom's reply28 Feb 2025, 07:34
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team