From my other ticket logged based on being messed around by stores especially East rand mall branch and rejected vetting without reason

From my other ticket logged based on being messed around by stores especially East rand mall branch and rejected vetting without reason. I get a call from your customer services saying I need to go back to the same useless store and ask them to upload my documents again. I asked the consultant if I can send the document directly to him and he said no. I asked if I can go to another store and he said I will have to do the application an process again for the 3rd time if I do. Vodacom has really poor service rather go somewhere else unless you want to suffer.