From loyal customer to Utterly Disgusted

I am writing to express my deep dissatisfaction and frustration regarding the repeated misconduct I have experienced with your service over the past six years. Each time I have become eligible for a device upgrade, your agents have consistently attempted to pressure me into purchasing products or services I neither want nor need. When I have declined these forced offers, I have been met with the unacceptable consequence of having my line suspended—followed by unjust threats of a cancellation fee for a contract I did not willingly amend. Most recently, over the past three weeks, I have made multiple efforts to resolve this matter through your call center and even visited a branch in person. I was assured on several occasions that I would be provided with the relevant call recordings to support my case. To date, I have not received a single follow-up—not even a basic courtesy call. This lack of professionalism is not only disappointing but entirely unacceptable for a service provider of your stature. Additionally, I formally requested the cancellation of my debit order. Instead of honoring this request, your team chose once again to suspend my line without justification or prior communication. This pattern of coercive sales tactics, lack of transparency, and blatant disregard for customer service is both ********* and infuriating. I demand immediate action to rectify this situation, including the reinstatement of my line without penalty, delivery of the promised call recordings, and written confirmation that my debit order has been cancelled. Should this matter not be resolved promptly, I will have no choice but to escalate it further through regulatory channels and consider legal advice.