From High up in the sky Vodacom excellence down to absolute zero follow up service!

I had so much negative experiences with MTN over 15 years, , that I decided to give Vodacom a try. For 15 years we had no Vodacom signal, but then a customer showed me a 3g signal from Vodacom right next to my house. I really thought they put up a new tower near us., and at long last we can get some Internet service. I was very excited and searched the internet for a Data deal. I can only compliment Vodacom with the quality and amazing service I got from them. The whole online procedure worked like a Swiss watch! They did their background and credit checks and within 10 minutes my contract was approved. My new apparatus was sent by courier and arrived quickly! Here is my contract details and contact details they sent me. Account number: I***, Invoice number: K***, Invoice date: 01/10/2019. I put an MTN simcard in my router and did 3 speedtests. 8,0Mbps download 1.1 upload, 6.7 download and 0.7 upload, 6,.3 download, 1.4 upload. Then I received the Vodacom card and put it in, NO SIGNAL ANYWHERE!!!! I went up to the 3Rd floor and in front of a mountain facing window I got 3 bars of signal. I did the speedtest. 1,6Mbps download, 0Mbps upload, 0.26 download, , 0,01 upload, and lastly 1.51Mbps download and 0 upload. So, I was bitterly disappointed and I obviously had to cancel the contract. Tghis is where the nigytmare started I To makle it shoert, I sp[ent at leat R800 to try and contact Vodacom. I googled all the numbers for contracts and tried them all. Not one of then work! I tried about 8 different numbers. They are all automated but do not offer the correct options. Like what is you phone number? I do not have a phone number, but a contract number. FU. give right number or FO. we refuse to help you. If I use my other Vo simcard they refuse to serve a prepaid number. Then my phone swithed languages Since I do not understand Chinese I was stuck. I googled the procedure to change the language but was warned my many unhappy consumers that it does not work. It does not, It only want so sell you data. Now my next problem I guess will come when they start taking money out of my bank?? Will I have to close my account??? Thanks for listening. The instruction with the contract say to phone 135 for any inquiries. When I do all I hear is nouiyanammer Xahinky loa chinglaoiuing etc etc