From Hero to Zero in one upgrade WORST EXPERIENCE EVER and counting!!!!

<p>The worst upgrade process in my 17 years being a vodacom customer. I did an upgrade from Red Advantage to Smart Top-up XL+. After my upgrade non of my VAS services have been activated, lost my 4g capability and I couldn't do any transactions on neither online or the App. I have two numbers linked to my primary number which i could transact with before the upgrade, now this seems to be broken and Vodacom can't fix this.</p> <p>Secondly after phoning to get the VAS activated and 4g, they refreshed my number and I did not have any connectivity for 5 hours.</p> <p>After the VAS has been resolved, my 4g took another week to get working due to vodacom incorrectly activating this.</p> <p>I have also tried , in vane, to do any transfers to my linked numbers from vodacom online, vodacom app, and *111# this is also not working. Vodacom has logged a service ticket for this and maybe it will be resolved in two weeks.</p> <p>I'm a very irrate customer</p> <p>NB: i must note that during this process I have spoken to a lady called Karin which were very helpful and phoned me everyday, and sometimes twice a day from vodacom, to enquire if the issues have been resolved. Sometimes it is just who you get through to on the call centre!!!</p> <p>I guess the service of a company is always good until they need to resolve issues they created then it is downhill.</p> <p> </p> <p> </p>