RV
Riaan V
1 reviews | Active since Jul 2011
01 Feb 2022, 07:28
From great customer service.... to none
Not sure what is going on with Vodacom customer care. You can not get hold of them by phone. Forget it, this as a contract subscriber is unacceptable as the option to just leave to another option is not available to me. And for this reason, I demand service. I have emailed, but same as calling... no response.
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Vodacom's replyOfficial
01 Feb 2022, 09:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2022, 09:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RV
Riaan V's updateReviewer Update
02 Feb 2022, 08:54Thank you, the issue has been resolved, turnaround time should be improved, and Vodacom should make it easier for clients to be able to speak to a consultant
RV
Riaan V's update02 Feb 2022, 08:54
Reviewer Update
Thank you, the issue has been resolved, turnaround time should be improved, and Vodacom should make it easier for clients to be able to speak to a consultant