From ****ed off to happy

My phone call started with me wanting to cancel 2 data sims that were out of contract, i had been to a store who told if i wanted to change to a better contract i need to phone in and cancel the ones i have and pay R150 to get a new contract (****** stupid if you ask me, considering i am a long time vodacom customer).

I was going to cancel and go to another network provider because the upgrade ******* approach adopted at the vodacom stores

I phoned *** (and got to a person, not the irritating vodacom tobi) Ntobeko Sikhakhane in retentions. I was really impressed with the great customer service and advice he gave (something a virtual assistant cannot do, why is it so difficult at vodacom to get to speak to a person who can actually help you).

He not only helped me get a new data contract (at no admin charge) and helped me sort out my Cellphone contract, reduced costs but unfortunately with migration charge, however in 2 months I will be scoring.

Ntobeko keep up your great service, thank you.