From department to department

I upgraded my Samsung S4 to the Samsung S6. The phones use different size sim cards, micro and nano.<br> The phone was sent to me with no issues, accept the nano sim was faulty and needed to be replaced. A sim swop was performed and a new nano sim was sent to me.<br> Upon entering the nano into the new S6, error msg says sim not registered on the network. All fair and well I start calling Vodacom customer care. <br> Going thru all the security questions I get told they need to transfer me to the sim swop department, again security questions and explaining my issue, I get told they need to transfer me to the activations department, security questions again and explaining my issue, I get told nope, wrong department transferring you to customer care. Again wrong department transferring you to upgrades. Upgrade department how can we help....Wrong department please call ***, then call ***, then call 082114.<br> Getting shoved from pillar to post constantly I lost it and asked for a Manager or Team leader. No surprise here, no manager or team leader available we will call you back. Again no surprise, I am STILL waiting.<br> Vodacom customer service is ***, but then again nothing new!