JN
Juane N
1 reviews | Active since Oct 2022
10 Nov 2022, 11:26
From delivery mess to somewhat an okay service
I've decided to delete my review I left on 8 November. After being sent multiple SMSs saying the phone is our of stock but then getting a tracking number, the phone i wanted was delivered today even though I thought they would deliver an incorrect phone. This past couple of days was very confusing because Vodacom didn't even know what was going on with my order. But thank you that you delivered the correct phone and activated my SIM. Next time, please don't send 3 consecutive SMSs saying the phone is out of stock all while sending me the RAM tracking number for delivery.
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Replies (1)Vodacom's replyOfficial
10 Nov 2022, 12:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2022, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
