From cracked screen to lost phone

<p>I booked my device in at Vodacom Tygervalley 10/01/2017 due to a cracked screen, I am insured with Cellsure, I was informed that it would take up to 3 weeks for the repairs. I received nothing but terrible service from there on out, I was given the run around about as to the status of the repairs or location of my phone. I was received an sms 23/01/2017 to collect my phone, Vodacom lost my cellphone and pretended that they were doing my a favour by giving me a "new device" with a new IMEI number after leaving the store I discovered that that the charging block was broken and they had given me a refurbished phone, after work I then went back to the branch (25/01/2017) the device was then rebooked!! ALL I needed was my cracked screen to be fixed but then ended up without a cellphone, today 23/02/2017 nearly two months later I still don't have my device back</p>