VW
Victor W
1 reviews | Active since Jun 2010
10 Aug 2021, 13:31
From contract to prepaid and not loosing current numbers
Hello,
This is not a "review" as yet, all depending on what happens next!!
I want to cancel two of my Vodacom data contracts to prepaid because I want to go over to fiber, and yes fiber is available in the area. I have been searching all overlooking how I can go about but the only thing that really important to Vodacom is upgrades and new lines nowhere is there an option to swop from contract to prepaid - I am currently paying almost a 1000 mandelas per month for 20 gig where I can get uncap with some change.
So lets see what happens
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Aug 2021, 14:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Aug 2021, 14:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
VW
Victor W's updateReviewer Update
11 Aug 2021, 13:01Sjo, you shine is your none existence and empty promises!!!
Almost 24 hours later and still not a call and not a resolve!!! only a generic message on HelloPeter.com to state the obvious.
Almost 24 hours later and still not a call and not a resolve!!! only a generic message on HelloPeter.com to state the obvious.
VW
Victor W's update11 Aug 2021, 13:01
Reviewer Update
Sjo, you shine is your none existence and empty promises!!!
Almost 24 hours later and still not a call and not a resolve!!! only a generic message on HelloPeter.com to state the obvious.
Almost 24 hours later and still not a call and not a resolve!!! only a generic message on HelloPeter.com to state the obvious.
VW
Victor W's updateReviewer Update
19 Aug 2021, 07:48Hi,
So after receiving three calls - the first two were a waste of time and oxygen!! However the third was done professionally and to the point, using experience and knowledge(system, etc) - Vodacom need more of you, unfortunately, I forgot your name but you have restored almost my faith in the brand. Now let's see what happens at the end of the month.
Thanx
So after receiving three calls - the first two were a waste of time and oxygen!! However the third was done professionally and to the point, using experience and knowledge(system, etc) - Vodacom need more of you, unfortunately, I forgot your name but you have restored almost my faith in the brand. Now let's see what happens at the end of the month.
Thanx
VW
Victor W's update19 Aug 2021, 07:48
Reviewer Update
Hi,
So after receiving three calls - the first two were a waste of time and oxygen!! However the third was done professionally and to the point, using experience and knowledge(system, etc) - Vodacom need more of you, unfortunately, I forgot your name but you have restored almost my faith in the brand. Now let's see what happens at the end of the month.
Thanx
So after receiving three calls - the first two were a waste of time and oxygen!! However the third was done professionally and to the point, using experience and knowledge(system, etc) - Vodacom need more of you, unfortunately, I forgot your name but you have restored almost my faith in the brand. Now let's see what happens at the end of the month.
Thanx