From Cancellation to ITC Listing — A Never-Ending Vodacom Nightmare

We went to Vodacom at Woodhill Shopping Center, the agent cancelled the contract and we paid the penalty, broke the sim card and left, that was in 2021. Since then we have been billed and put on ITC for an outstanding amount and I cannot get an actual person to speak to at Vodacom to help me. The agent was negligent in not telling us the right process to follow, we have sent an affidavit in 2024 and since then not a word. How are you supposed to sort out a mess when you cannot actually speak to a human being at Vodacom. The stores cant help and keep referring us to Vodacom Head Office. Worst service ever.