From brilliant to disastrous

Went to take out phone contracts at the Mall@Reds store. Had a pleasant experience with Warren. I had to submit documents and wait for feedback. It all went downhill from there. Warren wasn't there the next day. I kept being told, I'd be called back, with no call. Kept on the line for almost 15 minutes before I dropped. After being told "everyone was too busy to help because the store was busy. Called back, spoke to management (DD) and requested feedback within half an hour. Awaiting feedback.