JT
Johonna T
1 reviews | Active since Dec 2016
11 May 2019, 02:02
From best to worst ever
I was having a good quality network coverage enjoying up until 2016 feb till nw. Now when i want to use network i must first phone in to costomer care to reset the network so now they say i must not worry they will calculate the data that was not used and give it back now if i want to use network properly i must go to a certain place and to be honest it's costing me a lot of money but when this contract finishes i am going to port my number
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Replies (2)
Vodacom's replyOfficial
11 May 2019, 12:42 Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Vodacom's reply11 May 2019, 12:42
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 May 2019, 12:03Dear Tendamudzimu,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to the new planned site. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to the new planned site. Regards Consumer Website Team(SA)
Vodacom's reply14 May 2019, 12:03
Official
Dear Tendamudzimu,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to the new planned site. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly with regards to the new planned site. Regards Consumer Website Team(SA)