From Bad to Worst

Regarding my review on the 9 of April...

"Vodacom is a disappointment. Vodacom disappoint me and my wife really bad. My name is Buks Joubert, my wife and I are both Vodacom customers for more than 20 years. So, when this subscription of Vodacom, the PowerFlex packet came, we immediately decided that this is a very good deal. My wife went online and subscribe for both of us on this PowerFlex. This deal state that for R449 you can enjoy unlimited voice calls, unlimited SMSe and 17GB data per month. This is a sim card deal. She made the payment and both of us received our Sim cards on the 2e of April. That evening we contact Vodacom's customer care, to find out if we can keep our old numbers. The operator said yes, we just need to do a sim swap, and she immediately assist us with the sim swap. She also advises us to not insert our new sim cards till the next morning after 9h00. Big was our Surprise the next morning to find out that we are still on a pay as you go. And that our powerflex sim cards was now cancelled and change into a normal pay as you go with our old numbers. Since then, we spend hours on the phone to try and rectify this mistake, but without any satisfaction. We spoke to several operators at customer care, as well as people on the contract side. They spoke to their managers. But none of them seems to be able to help us. We really don't know where to go from here. Why can't they just issue us with new sim cards."

This was my review.... Vodacom phoned me the following day. And the day after. After a lot of explaining the consultant eventually understand our predicament. He Phoned my back to ask for the number of the powerflex sim card. I told him that we only have the number for the one sim card and that I need to get it from my phone. And if will be so kind to call me back after a few minutes... I am still waiting for his call...