FROM BAD TO WORSE SERVICE

Abdul Patterson called me to explain my query to me, told me what to do. Thank you, he spoke nicely to me. I then go into Greenstone branch sit an hour with the manager, Victor again who also is at a loss of words for this situation. Only for the call centre to tell me totally different things they told me on Sat. They are very rude and have no tact in dealing with a distraught unhappy and stressed client, clearly they have not been on the other side of the phone. Is there no person - manager that one can go and see, that can explain and show you how a bill that was R6000 then R9000 then R12000 is miraculously now R22000 without any explanation. Every time you call in and speak to someone they tell you something different. Sat they tell me my topup phone bill is R1900 now they almost call me stupid and tell me its R158. Where do I get the truth? Can I please sit down with a person in management that can make a decision, Or is this kind of service gone forever?