FROM BAD TO WORSE

On the 9th of December I upgraded my cellphone contract for one of the phone numbers I have using the vodacom website, and I upgraded to a RED Flexi 280 Plan. Despite putting in the correct number multiple times on the website during the process, the wrong number has been put on the RED Flexi 280 Plan. I contacted the call centre, and they advised that I need to cancel the contract and send the phone back. There is nothing wrong with the phone, and I do not want to send it back, I have spent money on screen protectors. After telling them this I got cut off. To date no one has come back to me. I went into the branch at Cresta today and I have been told there is nothing they can do because Vodacom branches are now Vodacom Franchises!!! Franchises cant deal with online orders. Is this another way to leave customers without service.