From bad to worse

I've been trying to update my debit order details for 2 weeks now.

Tobi: Disconnects the entire time. The one day I waited for 7 HOURS and still no one responded. One consultant actually started chatting and then abruptly ended the chat (???????).

Call: Immediate 'Your call has been placed on hold' and/or constant disconnecting. I got through to one consultant who told me that they will action it, yet the app says that I have no debit order set up and now I can't get back through to speak to an actual human after trying for more than a week.

Email: Nothing. No response whatsoever.

Now, you tell me who is going to be the one stressing when YOU can't collect your monthly cost because YOU don't respond on any of the channels you offer as support.

This is beyond pathetic. Why introduce another channel for support if you can't even manage one of them efficiently.

Good grief. Do better.