DS
David S
1 reviews | Active since Dec 2017
23 Feb 2019, 08:25
From bad to worse.
Today i bought unlimited 1 hour voice for R5.00 and it is not activated and this is happening for the 2nd time this month yet money is being deducted from my account. Can i have my R10 reversed back to my account since no minutes are activated on my phone. Clearly this will keep on happening. Thank you.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Feb 2019, 14:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Feb 2019, 14:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Feb 2019, 09:47Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved and you've been advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved and you've been advised you accordingly.
Regards
Vodacom Consumer Website Team
Vodacom's reply26 Feb 2019, 09:47
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved and you've been advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved and you've been advised you accordingly.
Regards
Vodacom Consumer Website Team