From bad to worse

I would have thought taking my issue up with Vodacom customer care would assist but it has proven to be a waste of time. After receiving two phones that were not working and the unprofessional treatment from the Vodacom staff I decided to cancel the contract which is my right to do so. I notified Vodacom of this but instead it seems I was de*****ed because someone migrated me to an even more expensive package without my knowledge. R1800 was debited from my account and when I call customer I'm told the contract was never cancelled instead I have been moved to another package. Why should I pay for mistakes from *********** staff? How can it be difficult to process a simple request which is to cancel a contract?<br> <br> I want Vodacom to resolve this or I am going to open a case of ***** against the consultant who opened the contract. <br> <br> This is really stressing and unacceptable!!!