GM
Gary M

1 reviews | Active since Aug 2016

11 Aug 2016, 17:25

From Altech to ripoff

<p>My account was migrated from Altech to Vodacom. At Altech I was never able to resolve a data/device supply issue, but since being migrated to Vodacom, the problem has escalated. Despite repeated attempts to resolve the problem (phoning the call center on 082111 and the accounts number), the problem only seems to get worse, I am being billed for a data supply which I am not and have not received. Is there nobody who can assist? Do I have to be subjected to threatening e-mails and sms's and never able to discuss the issue with a real person who is able to investigate and resolve the issue?!</p>

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Replies (1)
Vodacom
Vodacom's reply12 Aug 2016, 05:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,